Frequently Asked Questions
1、What industries are the products used in?
Answer: The products are widely used in the oil and gas and chemical industries. Compared to conventional analogues, it has clear advantages in terms of class of materials, tightness, range of operating pressures and temperatures, as well as service life. Detailed differences are in the table of technical parameters of the products.
2、How to choose a model for your operating conditions?
Answer: It is enough to tell us the key parameters - type of working medium, working pressure, working temperature, diameter and installation conditions. Our team will suggest a suitable model within 2-3 working days. If in doubt about your choice, you can first request samples for testing.
3、What product series and sizes do you produce?
Answer: We produce standard and custom series. Standard sizes - in full range; Custom sizes and materials are available upon request. We will send you a complete list of specifications along with the commercial offer.
4、What happens if you make a mistake with the choice of viscosity?
Answer: An error in choosing viscosity cuts both ways. If the viscosity is too low, the oil film on the teeth is too thin, and under heavy loads the risk of pitting and seizing increases. If the viscosity is too high, oil mixing losses increase, the oil temperature rises, and during a cold start, the teeth remain without lubrication for some time. Therefore, statements like “more viscous oil is more reliable” or “less viscous oil is more economical” are incorrect in isolation from the conditions - the choice always depends on the actual operating conditions.
5、Is it possible to mix oils of different brands and viscosities?
Answer: We do not recommend mixing. Mixing different viscosity grades results in unpredictable intermediate viscosities, and additive systems can interfere with each other. If the oil has already been topped up, change it completely as soon as possible and go back to one brand. Before switching to oil from another manufacturer, we recommend thoroughly flushing the system with flushing oil.
6、What is the service life of the products? Does it meet international standards?
Answer: Service life depends on operating conditions; Under normal conditions, the product lasts for several years. Production is carried out in accordance with state and corporate standards; before shipment, full performance tests are carried out, and protocols are provided. Certificates CE, ASME and others can be issued upon agreement with the client.
7、What working environments are the products suitable for?
Answer: The material is selected taking into account corrosive activity, concentration and temperature of the environment. Please contact our technical team for details.
8、Are the products suitable for high temperatures? And for short ones?
Answer: For high temperature conditions - yes. For regular low temp versions, no, if you want a low temp version, be sure to let us know before placing your order and we will custom make it after evaluation.
9、How to install the products? Do you need professional installation?
Answer: An instruction manual and installation instructions are supplied with the product; Video materials and remote technical consultations are also available. Under standard conditions, it is enough to follow the instructions; in difficult cases, we recommend using our technical support or carrying out installation under our supervision by the client’s personnel.
10、How to maintain? How often to change? How do you know when it's time to change?
Answer: Daily maintenance consists of visual inspection, monitoring the condition of seals and checking pressure. The replacement interval depends on the operating conditions: replacement is necessary if there is a noticeable leak, aging of the seals or a decrease in performance. We supply spare parts on a regular basis.
11、Are you a manufacturer or trading company?
Answer: We are a manufacturer with our own production base and testing equipment. We invite clients to come and see for themselves.
12、Is it possible to develop customized recipes and cooperate on OEM/ODM?
Answer: Yes, we develop individual oil formulations for the operating conditions of the client’s equipment and provide OEM/ODM services. Contact us - we will be glad to cooperate.