Warranties and service
1、Pre-sales consultation and technical support
We have built a customer service system at all stages - before, during and after the sale.
During the product selection stage, clients often ask how to choose the right product for their application. We don’t just name the catalog price, but give targeted recommendations: specialists take into account operating parameters, properties of the working environment, pressure and temperature ranges, and the client’s budget.
If the client is not sure about choosing a model, he can receive personal technical advice: just indicate the key parameters - flow rate, diameter, material requirements, installation conditions - and we will help with the preliminary selection.
We also provide free consultations: we can evaluate the client’s drawings, optimize the existing solution on his equipment and ultimately offer a complete, ready-to-implement solution.
2、Prices and samples
We prepare a commercial offer within 2-3 working days after receiving full parameters; The quote itself is free.
To ensure the quality of the product, the customer can request samples, which take 7-10 days to produce. We also accept trial orders in small quantities so that the client can check the characteristics and stability of the product before purchasing in industrial quantities.
3、Order and production
The order scheme looks like this: approval of characteristics → quotation → signing a contract → production → shipment.
We begin production within 3–5 days after order confirmation; the full production cycle takes about 7–10 days. Rush production is available to meet deadlines for urgent client projects.
The status of your order can be tracked at any time; control points correspond to the shipment dates fixed in the contract. During production, we can send photos and videos, allow inspection by a third party, and are always happy to see the client at our factory.
Before shipment, each batch is tested for quality indicators and in accordance with state and corporate standards; Test reports are included with the product. The quality of delivery is controlled and traceable.
4、Customization options
We are ready for the most flexible customization: we manufacture products according to the client’s drawings, according to his specified parameters, from the materials specified by him, with his own logo and individual packaging.
Regardless of the format - OEM or ODM - the details of cooperation are discussed with our commercial team.
5、Warranty and after-sales service
The warranty period is 3–5 years (the exact conditions are specified in the contract).
We provide installation instructions and videos, remote technical support and staff training. An instruction manual, installation instructions and documentation in English or Russian are supplied with the product.
If defects are detected, the client can submit a service request in the usual manner; We supply spare parts on a regular basis.
If disagreements regarding quality arise, the parties, by agreement, send the problematic sample to an independent laboratory; responsibility is determined based on the results of the examination. This approach guarantees objectivity and transparency.
6、Payment and long-term cooperation
Payment is made by bank transfer (T/T), including for large orders. The amount of the advance payment and the share paid before shipment can be agreed upon and fixed in the contract.
We invite regular customers, distributors and wholesale buyers to cooperate: they are eligible for volume discounts, OEM/ODM programs and the possibility of exclusive distribution.
Our principle is “mutually beneficial partnership and free technical support.” We regularly contact customers, when updating products, we offer options for switching to a new version and help to quickly receive technical support.